Question 1

How long is the downtime after microneedling?

Accepted Answer

Expect redness and mild sensitivity for 24–48 hours. Most clients feel comfortable returning to normal activities the next day, though we recommend avoiding intense exercise, saunas, and direct sun exposure for 72 hours.

Question 2

How often should I have a facial?

Accepted Answer

For best results, we recommend a professional facial every 4–6 weeks. This aligns with your skin's natural renewal cycle. We can help you build a treatment plan tailored to your goals.

Question 3

What should I do after a facial?

Accepted Answer

Avoid wearing makeup for at least 12 hours, keep your skin hydrated, and apply SPF the following morning. We will provide detailed aftercare advice specific to your treatment on the day.

Question 4

Can I cancel or reschedule my appointment?

Accepted Answer

Yes, we ask for at least 24 hours notice for cancellations or changes. You can contact us by phone or email to reschedule. Late cancellations may be subject to a fee.

Question 5

How do I book an appointment?

Accepted Answer

You can book online through our website by visiting the Booking page, selecting your preferred treatment, and choosing an available date and time. Alternatively, you can contact us directly by phone or email.

Question 6

How far in advance should I book?

Accepted Answer

We recommend booking at least a week in advance.
However, we do sometimes have same-week availability — check the online booking page for current openings.

Question 7

Do I need to pay a deposit?

Accepted Answer

No deposit is required for standard bookings. We simply ask that you let us know if your plans change so we can offer the slot to someone else.

Question 8

Do you offer couples treatments?

Accepted Answer

We are a single-therapist studio so we are unable to offer simultaneous couples treatments. However, you are welcome to book back-to-back appointments.

Question 9

Where are you located?

Accepted Answer

We are based in South Wonston, Winchester, Hampshire. Full directions and parking information will be provided in your booking confirmation email.

Question 10

Do you offer gift vouchers?

Accepted Answer

Yes! Gift vouchers are available for any treatment or a monetary amount. Please get in touch via our contact page to arrange one.

Question 11

Is there parking available?

Accepted Answer

On-site parking is available immediately adjacent to the main entrance. Details will be included in your appointment confirmation email.

Question 12

What happens during a facial treatment?

Accepted Answer

Every facial begins with a thorough skin consultation and analysis. From there, your treatment is fully customised and may include cleansing, exfoliation, extractions, massage, masks, and targeted serums —  all chosen specifically for your skin on the day.

Question 13

Which treatment is right for me?

Accepted Answer

If you are unsure, book a consultation or get in touch via our contact page. We will discuss your skin concerns and goals, then recommend the most suitable treatment for you.

Question 14

Is microneedling painful?

Accepted Answer

Depending on the area of your face being treated and the type of device used (i.e. needle length), the procedure is well-tolerated and, in some cases, virtually painless, feeling only a mild prickling sensation. A topical numbing cream is usually not needed. 
Your skin may feel warm and tight afterwards, similar to mild sunburn.

Question 15

How long do treatments take?

Accepted Answer

Treatment times vary depending on the service. A classic facial typically takes 50 minutes, while advanced treatments like microneedling may take 60–75 minutes. Exact durations are listed on each service page.

Frequently Asked Questions

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